Technical Assistance Center Associate
|Location:||Eden Prairie, MN|
|Salary Range:||$12.50/hour to start|
|Benefits:||Medical, Dental, 401(k), PTO, paid holidays|
|Employment Type:||Full Time|
|Department:||Technical Assistance Center (TAC)|
WAND Corporation is the global technology leader for the Restaurant industry working with some of the most known and world-class brands today. To further our growth and our customers’ success, our vision is to revolutionize worldwide restaurant operations through technology, services, and data. If you enjoy an aggressive, technology-oriented, results-driven culture, WAND may be the right fit for you.
The Technical Assistance Center (TAC) Associate - is responsible for providing first rate, high quality and exceptional customer service to our expanding nationwide network of Quick Service Restaurant (QSR) customers. This position will also provide assistance, coordination, and follow up on reported issues and resolve complex problems related to systems, applications, hardware and software supported by customer service in a call center environment.
Execute the daily functions of the Technical Assistance Center (TAC) with strict adherence to ticket handling procedures and documentation.
Provide technical support and troubleshooting to our QSR customers regarding computer hardware/software, networking/connectivity and problem solving.
Follow through to ensure all tasks are appropriately communicated to customers.
Escalate tasks to appropriate departments.
Must be available to work evenings and weekends (Shifts available are detailed below)
Individual should also have strong team orientation, the ability to follow predefined support processes, and the initiative to propose efficiencies
Ability to work both independently and in a team
Heavy call volume
• Associates Degree in computer-related field desired
• A+ certification would be a plus.
• 6 - 24 months of previous help desk experience preferred Hardware experience with PCs, printers, and monitors
• Experience working with Networks
• QSR Experience, a plus
• Strong verbal and written skills
• Networking knowledge
• Knowledge of operating systems
• General software knowledge (MS Access, a plus)
Work environment: Moderate Noise level
The shifts available vary.
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